Job Protection
Cancellation & Refund Policy
This policy explains how cancellations, scope changes, refunds, and disputes are handled across a WeldBooker job.
Effective October 2, 2026
Before payment
A customer may cancel an unpaid job from the dashboard. No payment refund is due because funds have not been secured. Welders should withdraw quotes they can no longer honor.
After payment, before work starts
Request cancellation through the job controls as soon as possible. WeldBooker will review payment status, documented preparation, purchased job-specific materials, and any nonrecoverable costs. If the customer approved an early material advance, that amount has already been transferred toward job-specific materials and an automatic full refund is unavailable; WeldBooker must review receipts, reusable or returned materials, and any recoverable amount. Approved refunds are returned to the original payment method. Processing and platform fees may be nonrefundable where they have already been incurred, to the extent permitted by law and disclosed in the transaction.
After work starts
Refunds are not automatic once work begins. The parties should document completed work, materials, site access, and the reason for stopping. WeldBooker may authorize a full refund, partial refund, no refund, or payment for the completed portion based on platform records and supporting evidence.
Scope and price changes
Additional work, unexpected site conditions, or added materials must be proposed through a WeldBooker change order. The customer must accept and, when required, fund the change before the additional scope begins. Private or verbal price changes do not replace the platform record.
Completion disputes
If work is incomplete, materially different from the accepted scope, damaged, or unsafe, the customer should report an issue through the job dashboard before confirming completion. Both parties must preserve photos, messages, receipts, and other relevant evidence. Payout may remain locked while the issue is reviewed.
Chargebacks
Contact WeldBooker before filing a payment dispute so the platform can investigate and provide the applicable records. Fraudulent or abusive chargebacks may result in account restrictions and collection of amounts lawfully owed.
Timing and contact
WeldBooker generally reviews a complete refund request within 5–10 business days. Bank posting times are controlled by Stripe and the customer’s financial institution. Send questions and supporting documents to admin@weldbooker.com.